NYC School Support Details
Support for ADNY students and families is a priority for Catapult Learning. There is a dedicated support team for ADNY teachers, students, and families. Please see the information below on hours of operations and response times.
Support Hours: Monday – Friday: 9:00 AM – 8:00 PM ET, Saturday: 9 AM - 1:00 PM ET
Response and Resolution Times:
Response: Tickets will be responded to within 1 business day. The Support team will be in touch as soon as possible with all tickets.
Resolutions: Tickets will be resolved within 2 business days, if not sooner. Note, there are some issues that may take longer for resolution depending on complexity.
When creating a ticket, please include as much detail as possible, including:
- The program or product with which you need assistance (i.e. Google Classroom, Zoom)
- Student’s information and teacher information
- The best way to contact you (via email or phone); and
- The best time to reach you
How to reach us: